When you are making a decision regarding the ideal answering service to meet your needs, it is important to understand the various types to enable you to make the best decision. At Care XM, we are happy to be able to provide a live answering service to ensure that your business’s needs can be met. Here are a few things that you need to know about what a live answering service is and the ways in which they can benefit your business. So what is a live answering service?
Real People
The biggest difference between a live answering service and another type of answering service is that callers are immediately connected with a real person. This person has experience and training regarding getting your patients the services that they need. Interacting with a real person provides a personal touch that can’t be implemented with automated answering services. Our live answering service helps to reduce problems with your answering service, which can greatly help to protect your patients.
Help Customers
When you use a live answering service, the person that is connected to your caller will be able to provide them with the help that they need. This is especially valuable, because it will enable you to spend time working on the main focus of your building. When your customers can be helped by your third party live answering service, you can ensure that they are receiving top-notch services while they are in your office.
Take Messages
A live answering service also helps to take messages for you when you are unavailable. This helps to ensure that you never miss a message from your patients. With a live answering service, you won’t miss calls, which helps to ensure that you can provide the best quality of care for your patients. These services can help to enhance the communication with your patients, which ensures that all parties remain far happier.
Schedule Appointments
Another key task of live answering services is to help schedule appointments. With these services, you can ensure that it is easy for your patients to schedule their appointments. By providing this extra convenience for your patients, you can encourage them to obtain the services that they need to protect their health. This can help you to grow your business, without increasing the workload that you or your employees face.
Reduce Hold Time
The more people you have available to answer your phones, the less time your customers will have to spend on hold. This is important, because a patient that is on hold for an extended period of time is likely to simply hang up and not visit your office. By reducing their hold time, you increase their satisfaction and limit the possibility of losing patients. This can substantially minimize problems over time.
Handle Rushes and Emergencies
Various times of the year can result in different demands on your office. When you work with a live answering system, you can help to more easily meet these demands. It is irrational to hire more employees for a rush that won’t necessarily be long-term. A live answering service helps to enhance the flexibility of your business, which ensures that you can provide the services that your customers need even in the midst of a rush or time of emergency.
After Hours Services
When you don’t have an answering service, your patients may simply be out of luck when they require your assistance outside of your regular hours. After hours services help to provide your patients with the support that they need, when they need it. Not only is this important in protecting your patients, but it can also substantially improve their convenience and, therefore, their satisfaction with your services.
Improved Customer Satisfaction
When you improve the satisfaction of your customers, you will be able to retain them as patients. This goes a long way toward ensuring that your business remains profitable. This also helps to create better reviews, which can draw more customers to your business. A live answering service is a great way to improve the satisfaction of your customers.
Recorded Calls and Analytics
Live answering services have processes in place to help record calls and provide you with analytics regarding your business. This enables you to make the best decisions possible to protect your business and improve your operations. This is one of the major benefits that comes along with working with a live answering system.
A live answering service provides many benefits for your business and can help to ensure that your business has room to grow. There are many types of answering services, but live answering services help to provide a personal touch that can’t be obtained with other alternatives. If you want the best customer service for your patients, you will likely want to work with a live answering service for your business. To learn more about our live answering services and how they can be implemented to your business, contact us at Care XM today!