How To Improve CAHPS Scores in Two Words
For something as complex as improving patient engagement and CAHPS scores? A concise, two-word answer is at the top of CareXM’s list: Business intelligence.
What is CAHPS and Why Does It Matter?
Consumer Assessment of Healthcare Providers and Systems (CAHPS) is an annual Medicare and Medicaid Services (CMS) survey to improve scientific understanding of the patient experience.