#1 After-Hours Triage Provider
Care Coordination Triage Built for Home Health and Hospice
Watch The Triage
Process Video
Partner with the #1 after-hours triage provider in the US. We provide immediate relief to your staff with our expert team of triage nurses that answer patient calls in 33 seconds. Once your staff is relieved, we then take a data-driven approach with you to identify call causes, allowing proactive engagement to prevent after-hours calls. This results in reduced call volumes, lower costs, and enhanced patient experiences, ultimately expanding clinician capacity.
Which Triage Strategy Is Right For You?
Direct Triage
We Take Your Calls
CareXM takes all incoming calls and customer can securely call patients though the CXM app.
Backup Triage
Tech + We Back You Up
For small internal triage teams: Customer takes all incoming calls with CareXM on-demand for backup.
Triage Technology
Tech + You Take Your Own Calls
For larger in-house triage teams: Use the entire CXM platform to run triage center, with CareXM on-demand for backup.
Triage Features to Bring Peace of Mind to Staffing
- Mobile &
Online Apps - Secure
Messaging - Masked
Outbound Dialing - Intelligent
Call Routing - Analytics
& Reporting - Call
Recording - Status
Management - Staff Availability
& Tracking
Mobile & Online Apps
Integrated tools for field nurses and office staff keep your team on the same page. Available for iOS and Android.
Secure Messaging
HIPPA secure messaging with system logs that makes sure nothing falls through the cracks.
Masked Outbound Dialing
Displays agency name and phone number to keep staff contact info private for better work-life balance.
Intelligent Call Routing
Patients quickly connect with the next available nurse—your nurse or ours—for fast, first call resolution and fewer 911 calls and costly ED visits.
Analytics & Reporting
See what calls are coming in when—like after-hours meds refills—so you can optimize staffing and proactively address needs before they become emergent.
Call Recording
Improve call training and resolve service disputes with just a click.
Status Management
Focus on the patient in front of you, not incoming calls. One touch and calls go to the next available nurse.
Staff Availability & Tracking
See who’s available along with their locations for dispatching patient calls and visits more efficiently.
Administrators & Staff – Seamless Integration
CareXM provides customized HIPAA Compliant solutions to help healthcare providers improve patient care, reduce employee burnout and turnover, increase efficiency, and optimize operations. The CareXM app is designed to facilitate on-call resource tracking and management for healthcare providers offering patients, or caregivers access to nurses to address medical requests.
