24/7 Medical Answering Services
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Ensure every patient call is answered efficiently and effectively with CareXM’s blend of intelligent automation and expert medical answering services.
24/7 Patient Communication Without the Overhead
Combining the efficiency of automated call handling with the compassion of human support.
At CareXM, we offer a complete medical answering service that blends advanced automation with personal human support. With CareAssist, our 24/7 live medical answering service, you can rest assured that your patients are cared for by real professionals when it matters most. Combined with AVA, our Automated Voice Assistant, we handle high call volumes seamlessly while reducing staff workload and ensuring a quick response to routine patient needs.
AVA (Automated Voice Assistant)
Handles routine calls like appointment scheduling, prescription refills, and FAQs automatically, providing fast, accurate responses anytime.
CareAssist
Compassionate, HIPAA-compliant medical operators ready to answer complex or urgent patient inquiries human interaction is needed.
Improve Patient Experience
While Reducing Costs
Our hybrid solution helps healthcare providers, including home health and hospice, manage call volume effeficiently while improving patient satisfaction. By integrating AVA and CareAssist, you’ll benefit from:
24/7/365 Coverage
Patients always have someone to talk to–whether it’s our automated assistance or a live, caring professional.
Lower Operational Costs
Automating routine tasks allows your team to focus on more important responsibilities, reducing the need for additional staff.
Fast Response Times
AVA ensures routine inquiries are resolved instantly, while urgent needs are escalated to CareAssist operators for immediate action.
HIPAA Compliance
Both AVA and CareAssist follow strict privacy protocols, ensuring yor patient data is safe and secure.
Let CareXM Handle Your After-Hours And Overflow Calls, So Your Team Can Focus On Care
Smart Call Routing, Automated or Live
Every call is handled by the right solution, at the right time.
Whether your practice is large or small, our AVA + CareAssist system adapts to your needs. Here’s how it works:
- Automated First Contact: AVA handles routine requests like appointment scheduling, billing inquiries, or prescription refills.
- Escalation to CareAssist: More complex or urgent calls are seamlessly routed to our medical answering service team, ensuring patients are always heard by a qualified professional.
- Full Call Documentation: Every call is documented and integrated into your system, providing actionable insights to improve care coordination.
With our solution, you can effortlessly manage high call volumes and ensure your patients always receive timely, accurate assistance.
“CareXM helped us reduce readmissions by 47%.”
“We saved $6M annually by centralizing triage.”
“Our patient satisfaction scores increased by 10 points in one year.”
“CareXM has been worth its weight in gold and moved us towards our goals.”
Trusted by Leading Home
Health and Hospice Providers
Hear from organizations who trust CareXM with their medical answering services.
Ready to Revolutionize Your Patient Call Experience?
Join hundreds of healthcare providers who trust CareXM to enhance patient communication and reduce operational costs.
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