Introducing CareXM’s AVA
Faster Care, Lower Costs for Medical Answering
Instantly handle non-urgent calls and escalate urgent ones with 100% accuracy with our advanced coordination engine.
Watch The AVA
Introduction Video
CareXM’s AVA is an advanced care coordination engine designed to manage non-urgent inquiries, reducing call volume for clinicians and ensuring complex cases are directed appropriately. This means more time for critical care and less administrative burden – all at a lower cost.
Say Goodbye to Inefficient & Frustrating Medical Answering Services
In today’s fast-paced, quality-driven, and cost-conscious healthcare climate, every second counts. Introducing CareXM’s AVA:
Peel Off Non-Urgent Calls and Protect Your Physician and Clinician Capacity
AVA acts as a first line of defense for you and your clinical resources so you can focus on critical care. Non-clinical, non-urgent needs are met quickly while urgent needs are escalated with 100% accuracy.
Auto-Transcribe & Forward Messages with Automated Escalation Protocols
Easily and accurately capture patient information and route it with custom protocols. This feature eliminates the need for manual entry and minimizes the risk of escalation mistake, ensuring vital information reaches the right staff members promptly, with 100% accuracy.
No Hold Times
AVA guarantees immediate engagement, ensuring callers are greeted without delay. This not only enhances patient satisfaction but also streamlines operations, allowing your staff to focus on delivering quality care without being bogged down by call management.
Lower Handle Times
Customizable, automated call management significantly reduces the time needed to address each call. This efficiency allows your staff to prioritize critical care tasks, improving overall productivity and patient outcomes.
Multilingual: Over 100 Languages
Customizable patient call paths with advanced language support personalize the patient call experience like never before. With AVA, language barriers are a thing of the past, and every patient receives the attention they deserve in their preferred language.
Improved Provider Experience
Mobile coordination on any device that your provider prefers via text, recorded message, email, etc. No logins, quickly and securely access messages. Activity notes for reporting via SMS and built in call masking.
HIPAA & SOC 2 Type 2 Compliant
CareXM’s AVA ensures HIPAA compliance, secure data handling, and is SOC 2 Type 2 certified, providing a robust, secure environment for patient data and communication. Experience peace of mind and data security in your care coordination.
Fewer Readmissions
Faster call engagement means fewer patients abandon their call in favor of emergency department (ED) visits and readmissions. By reducing these costly occurrences, AVA helps both patients and providers save time and resources.
Benefits
Advance Your Care Coordination Strategy
CareXM’s AVA is not just a tool; it’s a strategic asset. Incorporating AVA into your communication workflow helps you achieve unparalleled levels of efficiency and patient satisfaction. Our HIPAA-compliant platform seamlessly integrates with your existing processes, easily adapts to your specific needs, and works as both a primary or backup call answering system.
Reduce Operational Costs
Our data-driven approach helps drive down operational costs. By automating routine call management tasks, AVA reduces the volume of incoming calls that require human intervention, freeing up your staff to focus on more critical tasks. This not only lowers operational expenses but also enhances the overall efficiency of your practice.
Trusted By Leading Providers
CareXM’s AVA platform is trusted by top home health, hospice, and health system providers across the nation. Our clients have experienced significant improvements in operational efficiency, patient satisfaction, and cost reduction. With customizable features and a robust support system, AVA is designed to meet the unique needs of healthcare providers.
24/7 Medical Answering Service
Our AVA platform acts as a comprehensive 24/7 medical answering service, ensuring your patients receive immediate assistance at any time of day or night. This round-the-clock availability is crucial in maintaining high levels of patient satisfaction and operational efficiency.
Telehealth Integration
AVA seamlessly integrates with your existing telehealth services, enhancing your ability to provide comprehensive remote care. This integration ensures that your telehealth operations run smoothly, with AVA handling the communication and administrative tasks efficiently.
Ready to Elevate Your Healthcare Communication?
We Can Get You Setup in 2 weeks With a Quick, Simple Integration Process
Discover the AVA difference for your healthcare practice. CareXM’s straightforward, competitive pricing options are tailored to your healthcare practice’s unique needs, offering cost-effective communication solutions without sacrificing quality or security. Contact CareXM today to learn more about our Automated Voice Assistant platform and take the first step towards transforming your communication strategy.
Schedule your FREE demo today!
Our HIPAA compliant care coordination platform and best-of-class triage teams are fast to implement and scale with you.
