The #1 After-Hours Triage Provider
We Take Your Calls.
Or Help You Take Them Better.
Efficient, effective triage solutions tailored to your needs—delivering faster speed to care, lower costs, and improved nurse retention for home health and hospice providers.
Scale Census without Hiring Staff
The most reliable way for home health and hospice providers to ensure patient issues are resolved in a single call—closing care loops and delivering a superior patient experience. Whether you’re a small agency or a growing organization, CareXM helps reduce the burden on your staff, streamline care coordination, and efficiently scale your census. With our support, you’ll improve patient satisfaction, lower costs, and free your team to focus on delivering high-quality care.
Trusted by hundreds of home health and hospice providers, including the top 7 agencies in the US
Lower Costs. Better Care. Less Stress for Your Team.
Our closed-loop triage system optimizes care delivery and reduces preventable hospitalizations, phone calls, and emergency visits for home health and hospice providers.
With CareXM’s proactive and responsive triage solutions, supported by our expert team of licensed triage nurses, you can:
- Answer patients in under 33 seconds.
- Lower triage costs by 20% or more.
- Proactively manage patient needs before they escalate, reducing call volume and staff pressure.
- Improve patient communication scores, with some clients seeing a 10-point increase in just one year.
Efficient and Effective Triage
Our approach to triage is two-fold: Efficiency and Effectiveness. We ensure that every patient interaction is handled quickly, with the right context, and resolved the first time, every time.
Our Triage Efficiency:
- Maximize inbound contact volume handled per hour.
- Create the capacity to answer calls quickly and consistently.
- Understand patient needs with minimal friction and process requests efficiently.
Our Triage Effectiveness:
- Ensure the right patient receives the right care at the right time, following the correct hand-off protocol.
- Enable closed-loop actions for symptom management, medication refills, timely visits, and admissions—preventing unnecessary hospitalizations.
Triage Tailored to Your Needs to Help You Scale
From smaller census to enterprise-level operations, we offer a scalable solution that grows with you.
CareXM’s triage solutions are designed to meet the needs of any provider—whether you’re just starting with a census of 0-500 or scaling to larger volumes.
Smaller Providers:
- We offer primary triage solutions to manage all after-hours and overflow calls while collecting actionable data to help you improve operations.
Growing Providers:
- As your census grows, our decentralized and centralized triage solutions can help reduce staff workload and improve response times, ensuring quality care at scale.
Your Partner In
Transforming Triage
Our triage solutions have transformed operations for hundreds of home health and hospice providers.
“CareXM helped us reduce readmissions by 47%.”
“We saved $6M annually by centralizing triage.”
“Our patient satisfaction scores increased by 10 points in one year.”
“CareXM has been worth its weight in gold and moved us towards our goals.”
How To Get Started With CareXM: It’s Simple!
Getting started with CareXM is as easy as 1-2-3. Our streamlined process ensures you’re set up quickly and efficiently, so you can start delivering better care right away.
Step 1: Schedule a Consultation
We’ll begin with a brief consultation to understand your triage needs and operational goals. Whether you’re looking for full triage support or just after-hours coverage, we’ll tailor a solution to fit your organization.
Step 2: Customized Triage Plan
Our experts will design a customized triage solution that aligns with your team’s workflow and patient care protocols. We’ll walk you through the plan, covering everything from call handling to escalation processes, ensuring a smooth integration.
Step 3: Launch 7 Support
Once the plan is ready, we’ll handle the setup and training—quickly and efficiently. Our team will provide ongoing support with a dedicated client success manager to ensure your system is running flawlessly from day one, giving you peace of mind and immediate results.
