Physicians Answering Service

CareXM provides physicians answering service, offering 24/7 phone support for patient demands. Most doctors’ offices are open business hours, but what about patient needs after hours or on weekends? Front desk support can become overwhelmed with patient needs, causing employee burnout and high turnover rates. CareXM helps balance the workload, answer questions with quality HIPAA compliant support, and reduce frustration patients can experience waiting for the phone to be answered. 

Reduce No Shows

Streamlining internal processes helps to keep the office running smoothly. CareXM uses CXM Mobile, our unique app designed to reduce no shows and enhance patient satisfaction. CXM Mobile makes it easy to refocus on your staff as you can see calendar scheduling, 24/7 patient appointment scheduling and requests, phone call metrics, and more. 

When patients can have instant replies, they are less likely to become frustrated with physicians. Our tool allows providers the ability to reply quickly, which enhances the overall patient experience. Physicians are less likely to feel overwhelmed when they start browsing through the number of emails and patient questions they need to reply to daily. Let our experts handle this busy and challenging aspect of running a successful medical practice. 

Physician Referral

In addition to patient support services, CareXM offers physician referral services. Our services are designed to help patients and providers connect with each other. Scheduling patients with the right provider ensures that patients are given the correct care for their unique healthcare needs.

We offer 24/7 phone support and can refer patients to other physicians you recommend based on their needs. For example, if a patient has recently undergone surgery and requires physical therapy services, we can refer them to a provider of your choice. Keeping patients satisfied with their existing health care provider helps to strengthen trust and the overall patient experience. 

Custom Reporting

CareXM allows customers to receive custom reports, showing various data points. We work with you to identify areas that are concerning and create custom reports to show improvement of your health system. Contact CareXM to schedule a consultation and see how we can help your medical practice the patient experience.