About CareXM – Our Story
The world has changed. The needs of patients, healthcare providers, and your business is also rapidly changing. Healthcare delivery is at a crossroads, which means the way you care for patients must transform to meet the needs during this pivotal time.
From the moment you select CareXM, you gain the ultimate partner in experience management. With a single-minded focus on healthcare, CareXM is transforming the way that care is delivered. CareXM is staffed with clinical nurses and non-clinical healthcare professionals who are trained and HIPAA compliant to help your patients and support your team around the clock. Every interaction is seamlessly made possible by the most advanced virtual health technology.
Only CareXM offers a turnkey solution that automatically connects patients directly to a nurse who has the background information they need to help the patient. What’s more, CareXM provides the progressive yet effortless virtual care tools your team needs to care for patients in this ever-changing world.
Our Beginning
The idea for CareXM began in a single moment, several years ago, during one patient’s chemotherapy treatment at home. As his nurse prepared meticulously to change his sterile port, her mobile work phone interrupted with a buzz. In an instant, the look on her face changed from focused patient care to worry.
The patient suddenly felt vulnerable as he read the dilemma on her expression: Should she continue with his procedure or take the incoming call from another patient in need?
In that moment, the chemotherapy patient wondered if there was a way to use his background in call routing technology to help this nurse—and countless others like her—to solve her dilemma. What if this nurse could use a mobile app to tell her team to forward patient calls to other available nurses so she could focus completely on her patient’s procedure? It would completely transform the care experience for both the nurse and the patient.
The nurse ended up taking the new patient’s call and then carefully restarted his procedure with the same wonderful care she’d always given him. The patient’s worry ebbed as the new idea began to take root in his mind.
Following his successful treatments, he began working on his idea with a team of hospice nurses who experienced the same kinds of interruptions as his own nurse. With their clinical expertise and the rest of his team’s call technology background, they created what is now CareXM.
Our Mission
Our mission at CareXM is to care about the patients, staff, and businesses of our healthcare partners. As the experience management leader, we will advance the patient experience, relieve staff, and enable our customers to thrive financially.
