Healthcare has changed significantly over the years, much like most other industries. One of the biggest changes however is the increased necessity for physician answering services. In the past these services were considered a commodity and rarely used by companies but now it is crucial in maintaining quality patient care around the clock and preventing physicians from overworking their employees. In a medical office, the phone line is the front line for patients making contact with your company and it is vital that they have a good first experience.
Medical answering services offer after-hours answering services for physicians and ensures that patients calls are answered any day and at any time. The answering service provider can take messages, manager after-hour appointments and handle all urgent health situations patients may be having. These services are professional and will answer the incoming phone calls the exact same way your staff would.
Key Benefits of a Physician Answering Service
There are so many reasons why physicians use medical answering services to assist their patients, and several benefits as to why physicians should start using these services if they aren’t already.
- Increased effectiveness and productivity
- Reduce costs of staff
- HIPAA-compliant
- Better patient care and communication
- Improved patient retention
- Enhanced 24/7 patient care
- Reduces the administrative workload
- Adds more focus to your patients and their needs
- Urgent calls can be transferred immediately
A physician medical answering company acts as the face and voice of your practice and should be decided carefully. You should be able to trust the professionals with interacting and caring for your patients efficiently and professionally.
Qualities of an Effective Physician Answering Service
Deciding on a physician answering service it can be difficult deciding which one is right for you and your practice. Providing quality care and retaining your patients should be a top priority for all physicians and therefore the service company you decide on. The following qualities are those you should look for when choosing a physician answering service to help you decide which professionals are best for representing you and your office.
Track Record of Satisfied Clients
One of the most important qualities to look for while choosing an physician answering company is that they have a successful track record of satisfying past medical clients. Just like you would do if you were looking for someone to hire, you would look at their qualifications and ask around to their past employees to see how they are as an employee. In other words this is like checking on their track record in their field and working with other professionals in the workplace. The same should be done for answering services to ensure your patients will receive the best care whenever they need it.
HIPAA Compliant
HIPPA refers to laws in place that are intended to protect the privacy and personal information of patients. This Act applies to all physicians and healthcare organizations in the medical field. It is imperative to choose a physician answering service that follows these guidelines and protects the information of your patients. When privary becomes an issue, especially in the medical field the risk of losing patients for good becomes high and may be extremely detrimental to your practice if you choose the wrong answering service to meet the needs of your patients. With CareXM, our operators are extensively trained and your patients privacy is handled carefully.
The Professionals Understand the Needs of Physicians and Has Experience
It is important to choose a physician answering service that understands the medical field and has extensive knowledge of what physicians actually do and need to be capable of. You should also check that they have extensive knowledge so you know for sure that your patients are getting the best after-hours care as possible. At CareXM we have several years of medical answering experience with professional operators that physicians and patients can trust.
Finding Operators You Can Trust
Medical calls must be handled quickly and accurately with sensitivity to the patient calling. Physician answering services act as the face and voice of your practice when you aren’t around and should represent your value and goals in their services. Using CareXM you can rest assured that our operators place patient’s privacy at the top of their priorities and are experienced with providing quality answering services. We have secure messaging and are available for around the clock care for any time of emergency.
Our professional operators can make on-call changes, location adjustments, and account modifications and much more. Choosing an answering service can be very difficult, but the decision should be made carefully so your patients know that they receive the best care and service when they contact your office.
Set Up Your Medical Answering Service Today
If you have a question about CareXM and our services let us know, and contact us for more information about how we can help service as the voice of your medical practice.
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