Augmenting Care with Technology: The Importance of Human Interaction in RPM

Remote patient monitoring (RPM) is a rapidly growing field in healthcare that has the potential to revolutionize the way we deliver care. At the heart of every interaction of care is the human interaction between clinician and patient. Within healthcare, we often think technology creates gaps in the human side of care – when in fact it should augment it. In the below thought panel with HomeCare Magazine, we explore RPM and how it can be used to improve patient outcomes, while still prioritizing the human connection between clinician and patient.

Common Challenges in Building and Sustaining an RPM Program in Home Health

Hear from leaders in telehealth in the home care setting – including Stacey Brown, MBA, BSN-RN, a leading homecare innovator who worked with Elara Caring to launch their telehealth program (along with dozens of others). As well as Deborah Gulbrand, BSN, RN with over 20 years of experience in launching telehealth programs in home care. They share incredible insights in overcoming challenges and implementing successful Remote Patient Monitoring (RPM) programs to lower costs, improve outcomes, reduce readmission, and elevate patient satisfaction.

One of the most common challenges homecare providers face when building and sustaining an RPM program is the lack of a comprehensive strategy. Without a clear plan, it can be difficult to identify the right technology and to ensure that it is being used effectively. Another challenge is the need for education and training for both patients and clinicians on how to use the technology. This can be particularly challenging for older patients or those with limited technology skills. Finally, there is the challenge of ensuring patient privacy and data security, which is particularly important when using technology to remotely monitor patient health.

Solutions to Overcome Challenges in RPM

To overcome the challenges of building and sustaining an RPM program, homecare providers should start with a clear strategy that includes goals, metrics, and an implementation plan. This should include the selection of the right technology, as well as the training and education of both patients and clinicians on how to use it effectively. Providers should also have a plan in place for ensuring patient privacy and data security, which can include the use of secure platforms and protocols for transmitting and storing patient data.

Demonstrated Results in RPM Programs

Despite the challenges, there is strong evidence that RPM programs can be effective in reducing emergency department (ED) visits and hospital readmissions. In fact, a study published in the Journal of Medical Internet Research found that patients who participated in an RPM program had a 76% reduction in hospital readmissions and a 25% reduction in ED visits. Other studies have also found that RPM programs can lead to improved patient outcomes, including better blood pressure control and fewer hospitalizations.

The Importance of Patient Identification, Recruitment, Education, and Engagement in Driving Results in RPM Programs

Finally, it is important to emphasize the critical role that patient identification, recruitment, education, and engagement play in driving results in RPM programs. Providers should work to identify patients who are most likely to benefit from RPM, and to recruit them into the program. Education and training should be provided to both patients and clinicians to ensure that the technology is being used effectively. Finally, ongoing engagement is essential to keep patients motivated and to ensure that they are adhering to their care plans.

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